Is the problem reproducible? Can you make it occur whenever you want, or does it occur at random?ĭoes the problem occur in other programs?Īre there specific, known issues about Word that describe your problem?ĭoes the problem only occur with a particular document (or collection of documents)?ĭoes the problem only occur at a particular time? The following topics are discussed in part 1 of this series: For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:Ģ96493 You receive an error message when you start the program or work with a document in Word 2003 or Word 2002Ģ89508 How to view error signatures if an Office program experiences a serious error and quits
This error signature identifies the program and the file that caused Word to stop responding. When you receive this message, you can try to recover your work, and you can restart Microsoft Word.
To see what data this error report contains, click here. We will treat this report as confidential and anonymous. We have created an error report that you can send to help us improve Microsoft Word. Please tell Microsoft about this problem. If you were in the middle of something, the information you were working on might be lost. Microsoft Word has encountered a problem and needs to close. When Word stops responding, you may receive the following error message from the Microsoft Office Application Recovery tool: However, you can still view what problem caused the error. With these new tools, most invalid page faults and exception errors will be hidden during the recovery process. These tools are Microsoft Office Application Recovery and Microsoft Office Safe Mode. Word 2003, Microsoft Office 2003, Word 2002, and Microsoft Office XP include two tools to handle programs that stop responding when the programs try to start. This article is part 1 of a series of three Microsoft Knowledge Base articles that describe how to troubleshoot error messages in Microsoft Office Word 2003 or in Microsoft Word 2002.įor more information about how to troubleshoot steps, click the following article numbers to view the articles in the Microsoft Knowledge Base:Ĩ22646 How to troubleshoot error messages that you receive in Word 2003 or in Word 2002 (Part 2)Ĩ22648 How to troubleshoot error messages that you receive in Word 2003 or in Word 2002 (Part 3) This article is a consolidation of the following previously available article: 290929įor a Microsoft Word 2000 version of this article, see 236319.įor a Microsoft Word 97 version of this article, see 168198. How to troubleshoot error messages that you receive in Word 2003 or in Word 2002 (Part 1)
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